1. Our brands
Physioprep AI and Physiomates are currently divisions of the same company, but each has its own website and Privacy Policy covering the specific information collected through that platform. This policy applies to Physioprep AI only.
2. Information we collect
- Account details: name and email address at sign-up
- Progress data: your quiz results, practice activity, and progress on the Platform
- Gamification data: your XP points, level, streak count, and achievement badges, recorded to provide the gamification features of the Platform
- AI chat history: your conversations with the AI study coach, stored to provide continuity between sessions
- Payment and billing information: if your free trial converts to a paid subscription, processed by Stripe (or by Google Play / Apple App Store if you subscribe through a mobile app store — see clause 6); we don't store your full card details ourselves
- Website usage data: standard technical information such as IP address, browser type, and pages visited, collected through cookies and analytics (see clause 8)
We do not intentionally collect sensitive information (such as health information about you personally) through Physioprep AI.
3. AI features and third-party AI processing
Physioprep AI uses third-party AI services, including OpenAI, to power certain features such as clinical explanations, the AI study coach, personalised recommendations, and question generation. When you use these features, the content of your queries may be transmitted to OpenAI's servers for processing. We do not use your personal data to train external AI models. All AI processing is conducted server-side through secure API calls.
Our case library and clinical content are developed and reviewed by Australian physiotherapy mentors; the AI features draw on this library when generating explanations and recommendations.
4. How we collect your information
We collect personal information directly from you when you create an account or use the Platform, automatically through your activity (quiz results, progress, gamification data, AI chat history) and through cookies, and from Stripe, Google Play, or Apple, which confirm to us that payment has been made without sharing your full card details.
5. Why we collect, hold, use and disclose your information
We use your personal information to:
- Create and manage your account and subscription
- Provide the core functionality of the Platform, including tracking your progress and powering AI features
- Process your subscription payment after your free trial ends
- Send you push notifications and other communications about your account, trial, subscription, or support requests (see clause 9)
- Send you information about Physioprep AI, where you've consented (opt out anytime)
- Improve our Platform
- Meet our legal, accounting, and regulatory obligations
We do not sell your personal information.
7. Overseas disclosure
Physioprep AI has users located around the world. OpenAI, Stripe, Bigin, Mixpanel and Amplitude are global service providers and may store or process your information on servers located outside Australia, including in the United States. Where we disclose personal information to overseas recipients, we take reasonable steps to ensure it is handled in a way consistent with the Australian Privacy Principles, to the extent required by law.
9. Push notifications
With your permission, we may send push notifications to your device, including study reminders, streak alerts, trial countdown notices, and motivational messages. You can withdraw permission at any time through your device settings or within the app.
10. Data security
We take reasonable technical measures (such as secure hosting and restricted system access) and organisational measures (such as limiting who on our team can access personal information) to protect the information we hold from misuse, interference, loss, and unauthorised access, modification, or disclosure. No method of transmission or storage is completely secure, and we cannot guarantee absolute security of information transmitted to us online.
11. Retention, cancellation, and your data
We retain your progress data, gamification data, and AI chat history for as long as necessary to provide the Platform to you. If you cancel your subscription, we keep your progress data so that it's waiting for you if you resubscribe later. You may request deletion of your AI chat history, or your account and progress data generally, at any time by contacting info@physioprep.ai. Financial and accounting records are generally retained for at least 7 years, consistent with our obligations under theCorporations Act 2001 (Cth).
12. Data breaches
In the event of a data breach that is likely to result in serious harm to you, we will notify you and the Office of the Australian Information Commissioner as required under the Notifiable Data Breaches scheme, within 30 days of becoming aware of the breach.
13. Access and correction
You can ask us to access or correct the personal information we hold about you at any time, using the contact details in clause 16. We aim to respond within 30 days. In some circumstances we may not be able to provide access (for example, where this would unreasonably impact the privacy of others), and if so, we'll explain why.
14. Complaints
If you have any concerns about how we've handled your personal information, please let us know at info@physioprep.ai and we'll look into it.
15. Eligibility
Our services are intended for individuals aged 18 and over, or students formally enrolled in a recognised physiotherapy or allied health training program. We do not knowingly collect personal information from children.
16. Contact us
Noverra Health & Education Group Pty Ltd (trading as Physiomates)
Email: info@physioprep.ai
VIC 3006, Australia
17. Changes to this policy
We may update this policy from time to time. The updated policy will be posted on this page with a revised "Last updated" date. We encourage you to review it periodically.